AiBotIn a significant move towards enhancing the passenger experience, Indian Railways has launched a digital onboarding system for the Tourist Quota (TQ) ticket booking process. The introduction of this digital onboarding process aims to streamline the ticketing process, eliminate manual errors, and provide greater convenience to tourists.
The new system, developed in partnership with the Indian Railways’ Centre for Advanced Management Engineering (CAME), leverages advanced digital technologies such as artificial intelligence (AI) and machine learning (ML) to automate the TQ ticket booking process. Under this system, tourists can now submit their applications online, attaching necessary documents, and receive an automated verification response within minutes.
According to Indian Railways officials, the digital onboarding system will significantly reduce the processing time for TQ ticket applications, which currently takes up to two weeks. The automated system will also minimize manual errors, ensuring that all applications meet the required standards.
“The introduction of digital onboarding for TQ tickets is a significant step forward in enhancing the tourist experience,” said a spokesperson from the Ministry of Railways. “We are committed to making the booking process easier, faster, and more efficient for our tourists.”
The digital onboarding system is expected to have a significant impact on the tourism industry in India, as it will enable tourists to plan their trips with greater certainty. With the ability to book TQ tickets in minutes, tourists can now plan their itineraries with greater ease and flexibility.
The Indian government has been actively promoting tourism in the country, with a target of increasing tourist arrivals to 10 million by 2025. The introduction of digital onboarding for TQ tickets is expected to play a critical role in achieving this goal.
Industry experts have welcomed the move, citing the potential benefits of increased efficiency and reduced processing times. “The digital onboarding system will greatly enhance the tourist experience, making it easier for tourists to book TQ tickets and plan their trips,” said an industry expert.
The digital onboarding system is being rolled out in phases, with the first phase already launched on the Indian Railways website. Tourists can now access the digital onboarding system by visiting the website and following the on-screen instructions.